We strive to ensure your experience with us is positive and we prioritize assisting customers in the rare instance that a problem arises with an order. We ask that you inspect your packages upon receipt and notify us promptly of any damage or discrepancies. Should an error occur, we will work with you to find an appropriate remedy to the problem.
WELGENE does our best to fulfill requests to exchange products that do not meet expectations or specifications, although due to the nature of our products this is only possible for standard stock items. Items that are denoted on our website as special order only are not eligible for return. Prior to returning any items, please contact us to discuss your order.
All requests for a return must be made within 10 days from the time the product is received. Please contact our Customer Support Team at [+82-53-811-7081] to request a return. Any shipping charges incurred in returning products mis-shipped by us will be covered by WELGENE, while all other return shipping fees are the responsibility of the customer.